Return Policy

1. Perishable Items (Roasted Coffee, Food Products)

 

Due to the perishable nature of fresh roasted coffee and other food products, we generally do not accept returns or exchanges once an order has been shipped. Our goal is to ensure you receive the freshest coffee possible, and we cannot guarantee the freshness or integrity of returned coffee.

Exceptions for Perishable Items:

Error in Order or Shipment: If you receive the wrong product, a missing item, or if the coffee arrives damaged or defective, please contact us within 3 days of receiving your order. We will send you a replacement or issue a full refund at no extra cost.

Quality & Taste: Taste is subjective! If you are unhappy with the quality or flavor of a coffee, please reach out to us. We will work with you to find a more suitable blend or offer a credit on a future purchase, though we typically cannot offer a full refund for used product.

 

2. Non-Perishable Merchandise (Mugs, Gear, Brewers, Apparel)

 

We gladly accept returns and exchanges on non-perishable merchandise such as mugs, t-shirts, brewers, and accessories, provided the items meet the following conditions:

Eligibility Window: The item must be returned within 30 days of the original purchase date.

Condition: The item must be unused, unwashed, and in the same condition that you received it. It must also be in the original packaging.

Refund: Once the return is received and inspected, we will notify you of the approval or rejection of your refund. If approved, your refund will be processed, and a credit will automatically be applied to your original method of payment within 5–10 business days.

Shipping Costs: The customer is responsible for the shipping costs of returning non-perishable merchandise. Original shipping costs are non-refundable.

 

3. Procedure for Returns and Exchanges

 

To initiate a return, exchange, or report a damaged item, please follow these steps:

1. Contact Us First: Send an email to shop@qedcoffee.com with your Order Number in the subject line.

2. Provide Details: In the email, state the reason for the return (e.g., "damaged coffee," "wrong mug size," "dissatisfied with flavor"). For damaged items, please include photos of the damage.

3. Confirmation: We will review your request and reply with instructions on how to proceed.